Your satisfaction is our priority
Not satisfied? Return your purchase within 14 days for a full refund
Email us at support@lunera-bloom.shop with your order number and reason for return
Receive your RMA number and return shipping instructions within 24 hours
Pack your item securely and ship it to our returns center with the RMA number
Receive your refund within 5-7 business days after we receive your return
Right of Withdrawal: EU customers have the right to withdraw from their purchase within 14 days without giving any reason, in accordance with EU Directive 2011/83/EU. The withdrawal period expires 14 days after the day you receive the goods.
You have 14 calendar days from the date of delivery to initiate a return. The item must be shipped back within 7 days of receiving your RMA number.
Once we receive and inspect your return, we will process your refund within 5-7 business days. You will receive an email confirmation when your refund has been processed.
Refunds are issued to the original payment method used for the purchase:
Your refund will include:
Note: Return shipping costs are the customer's responsibility unless the item is defective or we shipped the wrong item.
We currently do not offer direct exchanges. If you need a different size, color, or product, please return your original item for a refund and place a new order.
Fast Track Option: Place your new order before returning the original item to avoid delays. Once we receive your return, we'll process the refund.
Returns must include the RMA number on the outside of the package. Returns without an RMA number may be refused or delayed. Please keep your shipping receipt until your refund is processed.
If you receive a defective or damaged item, please contact us immediately with photos of the damage. We will:
Deadline: Damage claims must be reported within 48 hours of delivery.
Please ship all returns to:
Lunera Bloom Returns Department
Cod Kingdom LLC
88730, 111 NE 1st St 8th Floor
Miami, FL 33132
United States
Important: Include your RMA number clearly on the outside of the package.
In compliance with EU consumer protection laws, we offer a 14-day cooling-off period. You may return products without stating a reason. The only cost you bear is the direct cost of returning the goods, unless we shipped the wrong item or the item is defective.