Enter your order details below to track your shipment
Orders are processed within 1-2 business days
Tracking updates every 24 hours during transit
Signature may be required for high-value items
Can't find your order number or tracking information?
Contact our support team at support@lunera-bloom.shop or call +1 (305) 542-8391
You'll receive a tracking number via email within 24-48 hours after your order is shipped. The tracking link will become active once the carrier scans your package.
Tracking may not update immediately during transit, especially over weekends or holidays. If there's no update after 3 business days, please contact us and we'll investigate with the carrier.
Once an order has shipped, we cannot change the delivery address. However, you may be able to contact the carrier directly using your tracking number to request a delivery change or hold at a pickup location.
First, check with neighbors or household members. Carriers sometimes deliver to safe locations. If you still can't locate your package after 24 hours, contact us immediately at support@lunera-bloom.shop so we can file a claim with the carrier.
International shipments may have delays in tracking updates, especially during customs clearance. Updates typically appear within 3-5 business days once the package enters your country.
You'll need either your order number or tracking number to check your shipment status. These can be found in your order confirmation email or shipping notification email. If you can't locate them, log into your account or contact our support team.