Find answers to common questions about our products and services
Delivery, tracking, and more
Return policy and refunds
Payment methods and billing
Login and privacy settings
Shipping times vary based on your location and chosen method:
All orders are processed within 1-2 business days before shipping.
Yes! We offer free standard shipping on all orders over $75 within the United States. International orders do not qualify for free shipping.
Absolutely! Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package using our Track Order page or directly through the carrier's website.
Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by destination. Please note that international customers are responsible for any customs duties, taxes, or import fees.
Address changes can only be made within 2 hours of placing your order. Please contact us immediately at support@lunera-bloom.shop if you need to update your shipping address. Once an order has shipped, we cannot modify the delivery address.
We offer a 14-day money-back guarantee on all products. Items must be in original, unused condition with tags attached. EU customers have the right to withdraw from their purchase within 14 days without giving a reason.
To initiate a return:
Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method. Please allow an additional 3-7 business days for the refund to appear in your account, depending on your bank or card issuer.
Return shipping costs are the customer's responsibility unless the item is defective or we shipped the wrong product. In those cases, we provide a prepaid return label at no cost to you.
We accept the following payment methods:
Yes, all prices displayed on our website include VAT where applicable. EU customers see prices inclusive of their country's VAT rate. International customers outside the EU may be subject to import duties and taxes upon delivery.
Yes! We regularly offer promotional discounts and seasonal sales. Subscribe to our newsletter to receive exclusive discount codes and early access to sales. Promo codes can be entered at checkout.
Absolutely. We use industry-standard SSL encryption to protect your payment information. We partner with PCI-DSS compliant payment processors and never store your full credit card details on our servers.
Orders can be cancelled within 2 hours of placement by contacting our support team. Once an order has been processed and shipped, it cannot be cancelled, but you can return it following our return policy.
All products come with a comprehensive 2-year warranty against manufacturing defects and material faults. EU customers also benefit from the 2-year legal guarantee under EU law. Extended warranty options are available for select products.
Yes, we guarantee 100% authentic products. We work directly with authorized distributors and manufacturers. All items come with proper documentation and authenticity guarantees.
We regularly restock popular items. You can sign up for restock notifications on product pages to receive an email when an item becomes available again. Restocking times vary by product.
To make a warranty claim, email warranty@lunera-bloom.shop with your order number, photos of the defect, and a description of the issue. We'll provide an RMA number and instructions within 24-48 hours.
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, view order history, and receive exclusive offers.
Click "Forgot Password" on the login page and enter your email address. You'll receive a password reset link within a few minutes. If you don't receive it, check your spam folder or contact support.
You can reach us via:
We take data protection seriously and comply with GDPR and other privacy regulations. We use SSL encryption, secure servers, and strict access controls. We never sell your personal information. For details, see our Privacy Policy.
Yes, you can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email, or by updating your preferences in your account settings.
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